Refund Policy

At CozyCorner Furniture, we strive for customer satisfaction. However, due to the nature of our products, our refund policy is as follows:

  1. Eligible for Refund:

Damaged Goods: If you receive a damaged item, you must notify us within 2-5 days of delivery. We require photographic evidence of the damage. Upon verification, we will offer a replacement or a full refund, including the original shipping costs.

Incorrect Item Received: If you receive an item different from what you ordered, you must notify us within [Number] days of delivery. We will arrange for the return of the incorrect item and shipment of the correct item at our expense. Alternatively, a full refund can be issued.

  1. Not Eligible for Refund:
  • Change of Mind: We do not offer refunds for purchases made due to a change of mind. Please carefully consider your purchase before making it.
  • Damaged Goods (after the return period): If you report damage after the [Number] day period, we will not be able to process a refund or replacement.
  • Items with Normal Wear and Tear: We do not accept returns for items exhibiting normal wear and tear after purchase.
  • Sale Items: Sale items are final sale and are not eligible for refund unless damaged or incorrect.
  1. Return Process:
  • Contact Us: Contact us immediately via phone (+923409609719) or email (info.cozycorner@gmail.com) to report the issue.
  • Provide Details: Provide your order number, details of the problem, and photographic evidence (if applicable).
  • Return Authorization: We will issue a return authorization number (if applicable) and instructions for returning the item. Unauthorized returns will not be accepted.
  • Return Shipment: The customer is responsible for the return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping method.
  • Refund Processing: Once we receive and inspect the returned item, we will process your refund within [Number] business days. The refund will be issued to the original payment method.
  1. Exceptions:

We reserve the right to make exceptions to this policy on a case-by-case basis. Our ultimate goal is to ensure customer satisfaction.

  1. Contact Information

For any questions or assistance regarding refunds and exchanges, please contact us:

  • Phone: +923409609719
  • Email: info.cozycorner@gmail.com
  • Address: Chourasta mian khan Tehsil Depalpur, Pakistan

Thank you for shopping with CozyCorner. We value your trust and aim to provide the best customer experience possible.